Return Policy

We want you to be fully satisfied with your purchase. If you're not happy with your order, we offer a simple return process:

1. Eligibility for Returns:

   • Returns are accepted within 30 days of receiving your item.
   • The item must be in its original, unused condition with all tags and packaging intact.

2. How to Return an Item:

   • Contact us at urbantrandez@gmail.com to request a return authorization.
   • Once your return request is approved, we will provide you with instructions on how to return the item.

3. Return Shipping:

   • You are responsible for return shipping fees unless the product is defective or damaged.
   • We recommend using a trackable shipping service to ensure we receive your return.

4. Refunds:

   • Refunds will be processed once the returned item is received and inspected.
   • The refund will be issued to the original payment method.

Non-returnable Items:

• Gift cards
• Downloadable software products

Exchanges:

• We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.